Product Purchases

(a) Any prices, quotations and descriptions made or referred to on this Web Site are subject to availability.

(b) While we make every effort to ensure that items appearing on the Web Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.

(c) An order submitted by you constitutes an offer by you to us to purchase the Products on these conditions and is subject to our subsequent acceptance.

(d) Acceptance occurs when we issue an e-mail acknowledgement of your order and accept your payment.

(e) We may keep records of orders received, acknowledgements, acceptances and other contract records for a reasonable period after Acceptance. We may be able to provide you with copies on written request; however you must make sure you print a copy of all such documents and these terms for your own records.

Delivery

(a) Delivery timescales/dates specified on the Web Site, in any order acknowledgement, Acceptance or elsewhere are estimates only. While we endeavour to meet such time scales or dates, we do not undertake to ship Products and/or commence Services by a particular date or dates and shall not be liable to you in respect of delays or failure to do so.

(b) Delivery shall be to a valid address submitted by you and subject to Acceptance (“Delivery Address”). You must check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order

(c) We shall not be liable If you refuse or fail to take delivery of Products.

Money Back Guarantee and Return Policy

(a) We do not accept or issue refunds for packages marked “Return to Sender” or “Refused”.

(b) We shall not be liable and you shall not be entitled to reject Products or Services, except for: (a) damage to or loss of Products or any part thereof in transit (where the Products are carried by our own transport or by a carrier on our behalf) where notified to us within 3 business days of receipt of the Products; (b) defects in Products (not being defects caused by any act, neglect or default on your part) notified in writing to us within 3 days of receipt of the Products.

(c) We shall not be liable for any damage or losses arising from the use of the Products in connection with other defective or unsuitable Products; your negligence; improper use; or use in any manner inconsistent with the specifications or instructions on the label or otherwise provided by us or the manufacturer.

(d) Where there is a shortage or failure to deliver, or any defect in or damage to a Product or Service, we may at our option: (a) (in the case of Product shortage or non-delivery) make good any such shortage or non-delivery; and/or (b) in the case of failure to perform or defective performance of a Service, make good such failure or defective performance; and/or (c) in the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy: (i) replace the Product upon you returning the Product; or (ii) refund the price paid in respect of any Products found to be damaged or defective.


Please note that manufacturer's update the packaging of their products regularly and sometimes we are not aware of changes. We are not responsible for packaging changes.  Should you have any questions regarding the packaging of a product, please contact us and we would be happy to assist you.